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Shame on you, or me, or someone anyhow

According to a Washington Post story, everyone from local business to large corporations are feeling the heat from disgruntled customers who spread the word about they're disatisfaction through the Internet.

In other words: You mess with me, I'll make sure the world knows about it seems to be the attitude that pays off when it comes to dealing with a lot of corporations.

Many of today's large businesses have gotten far away from those old days of "the customer's always right" marketing. (If there ever really were such old days in the first place.) Maybe it does take the promise of public shaming through the use of tools like blogging and webcams to get their attention and to put the word out to potentially thousands of consumers. Maybe we need sometimes to say that some corporate guys are pretty cutthroat and ready to do you evil just to save their bottom line(s).

Or, maybe the Internet, email, blogging, and all those tools are being misused by folks who have a grudge and an attitude. It's no big surprise that mean-spirited, stupid people know how to take advantage of technology just as us good guys do.

So don't let dissatisfaction over bad customer service lead you to online actions you'll regret. But on the other hand, don't hold back when some scoundrel needs a good public whack about the head and shoulders to warn potential victims about his greedy ways.

Aw, hey, what do I know? I'm just a guy who reads the papers.

[tags]Internet, blogging, customer service, public shaming, technology news[/tags]

July 5, 2006 | Filed Under Technology News 

Comments

One Response to “Shame on you, or me, or someone anyhow”

  1. Kathi Sharpe on December 19th, 2007 8:09 am

    I’m one who has no problems whatsoever telling the good, the great, the bad, and the ugly on my blog.

    I’ve recently posted about Brake World in Lakeland, FL - my daughter showed up there because her brakes were grinding. She asked the man to please replace them, because we’d bought the car used and assumed that the brakes must NEED replacing if they were grinding. He pulled the tires and the brake pads and discovered they were practically new - they just needed adjusting… which he did for free, seeing that she’s a starving college student. He could’ve replaced the brakes (or he could’ve adjusted them and just SAID he replaced them). Instead he did the honest thing and saved her $200.

    I’m about to post about North State Telephone, from whom we get wireless (Cingular) service. They gave us 3 LG phones when we obtained a contract from them. None of the phones ever worked properly….they drop calls, get no bars, are statickey, buttons stick, are terrible. One has been replaced, by another phone which now does not work at all. They refuse to replace it, saying WE damaged it. Another has been out for repair for weeks. I met with an outrageously rude, smiling supervisor yesterday at a north state office. She treated me so badly, I availed myself of the demo High Speed Internet terminal there in their office and filed complaints with the BBB, FTC, and FCC. I either want all three phones replaced, or I want out of my contract.

    No reason whatsoever not to use the internet to warn other consumers about the goods and the evils out there.

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