I have to admit that I’ve never been a fan of a certain Big Box national franchise that sells electronics and entertainment products. (I won’t name them, but their store name rhymes with “Nest Guy.”) But I learned some new respect for the customer service reps at our local Nest Guy store this week when I watched them react to a minor emergency.
I was looking at some netbook computers. I discovered that if you have the luxury of time to visit this store on a weekday morning, you actually can find reps who will talk with you and answer questions. In the process of doing a good job with the questions I had about the computer, the rep and I glanced over at the next aisle and saw another somewhat flustered rep lowering a 40-something lady gently down to the floor. She appeared to be fainting.
The guy helping me immediately said, “Excuse me, sir, there seems to be an emergency here,” and dashed around the counter to help his colleague. Within seconds, someone called the store manager, they gently comforted the woman in question, and two other reps appeared with the manager. While the rep who had been helping me trotted off to get a bottle of water, one of the other reps hustled over to the office furniture area and brought an armed, padded desk chair to help the woman into.
All was resolved within a few minutes. After the emergency ended, my customer service rep walked back over to me with a polite smile and said, “Now, how may I help you again, sir?”
Kudos to the Nest Guy customer service people. I’ve been unhappy with them in the past, but they certainly earned some respect that day!